Please review the Create Beauty Lounge Salon Policies below.
Cancellations: We value your business and ask that you respect our business scheduling policies. Please arrive on time, we strive to stay on-time for all guests so if you are running 15 minutes late or more for your appointment, your service will have to be altered (ex. no blowdry/styling) or completely rescheduled. Please notify us 24 hours in advance of any cancellation. Any cancellations/no shows with less than 24 hours notice are subject to a cancellation fee
- First Time: Warning - We understand life gets in the way sometimes.
- Second Time: $25 rebooking fee will be added to your next service with us.
- Thereafter: $50 fee - also results in NO pre-booking, can only book day of.
*Please understand that when a late cancellation or no show occurs, it takes large blocks of time that impact the stylists. We value your time with us and would like you to do the same for us. Thank you!
Product Refunds: If a guest is not satisfied with a product purchased and uses less than 25% of the product, the guest will receive a full refund or an exchange for another product at equal or lesser value than the product being returned. The owner will appropriately evaluate and make the final decision on all product returns.
Service Re-dos: We want you to love your hair, if there is something that you do not love we are happy to make minor adjustments within 7 days of your original appointment.
Children: If a child under the age of 6 is brought to the salon and not receiving a service, we kindly ask that they are properly supervised or sufficiently occupied. If they are using a tablet of any sort, please bring headphones so they are not disrupting other guest’s relaxation time.
Cellphones: We ask that you keep your cellphones on silent or vibrate. Please keep phone calls to a minimum, and speakerphone/facetime not to be used.
Cold/Flu: If you are sick or contagious the day of your appointment please let us know as soon as possible. You will not be charged a cancellation fee. We appreciate your efforts to try and keep our stylists and other guests healthy.
Allergies, Medical Conditions & Medications: We kindly ask that you advise us with any type of illness, injury or changes to your health status prior to your visit. We can not be responsible if a guest doesn’t disclose pertinent health information.
Payments: We accept cash and all forms of credit cards. Gratuities are welcomed in cash but can be added to your total amount on credit cards.
Right to refuse: We have the right to refuse any guest who displays any violent or disrespectful actions. We can also refuse to service a guest when we believe the expectations can not be reached or negotiated.
ALL SALON POLICIES ARE FINAL. NO EXCEPTIONS.